Using Davis AI to Proactively Explain SAP Incidents
This article was authored by Jacob Olinger, Platform Engineer at RHONDOS.
SAP is the backbone of 90% of Fortune 500 companies, yet detecting and resolving SAP incidents remains one of the most painful challenges in enterprise IT. The data is fragmented, difficult to analyze, and spread across layers of infrastructure that most teams struggle to observe holistically.
PowerConnect addresses this by bringing real-time SAP telemetry into Dynatrace, turning the SAP environment from a black box into an observable system. But even with that visibility, technical teams are often swamped maintaining outdated runbooks and playbooks that don't reflect what's actually happening in production. The landscape shifts faster than documentation can keep up, creating technical debt that extends mean time to resolution, MTTR, and puts critical business processes at risk.
Davis Problem Explainer: Dynamic Root Cause Analysis
With Dynatrace's latest AI update, Davis problem explainer takes PowerConnect's real-time SAP data and generates on-the-fly root cause analysis and remediation steps, removing the burden of maintaining static playbooks that are out of date the moment they're written.
Rather than pulling engineers into a war room to manually trace an issue across SAP modules, infrastructure, and application layers, Davis analyzes the problem in context and delivers actionable next steps.
Real-World Examples
Batch Job Failure
In our environment, Davis broke down and analyzed a batch job failure, identifying the root cause and generating remediation steps automatically. What would have typically triggered a full war room was instead resolved through Davis's contextual analysis, saving time and reducing the blast radius of the incident:
CPU Infrastructure Issue
In another case, Davis diagnosed a CPU infrastructure issue affecting production. The analysis distinguished between the immediate fix, a targeted, just-in-time band-aid to restore production, and the longer-term diagnostic steps needed to resolve the underlying problem. That separation between “stop the bleeding" and "fix the root cause" is exactly the kind of triage that typically requires senior engineering judgment:
Proactive Observability for SAP
By combining PowerConnect's real-time SAP telemetry with Dynatrace's Davis AI, organizations can move from reactive firefighting to proactive incident resolution. PowerConnect distinguishes signal from noise across SAP data, and Davis problem explainer enriches detected problems with data-backed root cause analysis, investigation paths, and resolution steps.
Our Fortune 500 customers already use PowerConnect and Dynatrace together to reduce MTTR and ensure that mission-critical processes, like order to cash, operate around the clock. With the latest Davis AI capabilities, that observability now extends to automated, contextual incident explanation that keeps pace with the complexity of modern SAP environments.
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